When submitting the clinical case, you should do so in as clear and detailed a manner as possible. The questionnaires found during the submission of your clinical case, in the area of general physical status examination, directed anamnesis and complementary diagnostic tests, are intended to serve as a guide for the submission of the case, emphasizing the most relevant information for each specialty area. The more detailed your clinical case, the more information that will be available to the veterinary specialist. This will allow for a quicker and more reliable diagnosis. Any diagnostic image, video, and complementary exam should also be submitted in the specific areas for uploading files.

The website does not have a chat system for direct communication with the veterinary specialist. In a new clinical case, you should always follow the steps indicated. Mandatory information fields include only the animal identification area, the remaining fields are optional. This means that you can ask only a question, but you must pay the same amount as for a full submission of a clinical case. However, this type of situation is not advised for the reasons explained in FAQ no.1.

The veterinary specialist has between 24 and 72 hours to provide an answer to the clinical case.

Yes. To submit the case as a matter of urgency, the value of the priority fee in our price list is added. The answer is given within 24 hours. For this you have to select the option “Priority” prior to payment.

You will be notified by email of the response from the expert. It is important to emphasize that this response can be given in three formats: written report, video report, or audio report.

Files in DICOM, JPEG, PNG, MP4, MP3 and PDF format are accepted.

In this case, you should contact us by e-mail [email protected] and we will do everything possible to consult with a specialist colleague from our contact network who may help you.

In this case, you should contact us by e-mail [email protected] and we will do everything possible to consult with a specialist colleague from our contact network who may help you.

No. All case information should be submitted via the website, and all replies from the veterinary specialist follow this same procedure.

In this case, you should contact us by e-mail [email protected] and we will help, redirecting the missing information to the specialist responsible for your case.

The payment should be made in the second step of the submission of the case, immediately after the chief complaint is filled (see our tutorial video). After payment has been made, there is unlimited time for the submission of the entire clinical case.

No. The website is for the exclusive use of veterinary doctors, and Vetexpertise may request proof of professional credentials whenever it deems necessary.

In your customer area, you can consult all clinical cases submitted. If you need to ask a question related to one of these cases, simply click on the field “Follow-up”, select the specific case and follow the steps. In this case, you will have to pay the value of a follow-up consultation. Please note that, if this is a new clinical condition of the same animal, the value of a normal clinical advice will be charged.

Veterinary Teleconsultation is an online service exclusively between veterinary surgeons, that allows an online consultation about clinical cases. It allows the connection between the first opinion practices with the referral centers or in our case with an online platform where American and European Veterinary specialists/diplomates will help you, in first and second opinion, to solve the most challenging clinical cases, or help you  in the diagnosis just by simply sending x-ray images, computer tomography images, magnetic resonance images, ECG, echocardiography, etc.

Veterinary Telemedicine provides the chance of online consultation/primary care between the veterinary surgeons and the client/patient through real-time interactive (synchronous, video or audio conferencing) and remote monitoring to support complete patient care.

A first-opinion praxis benefits mainly from our application WISEVET live. This application will be incorporated directly on your website and it allows you online clinical care via webcam. With this you will significantly improve the quality of your service and the prestige of your praxis, offering your client/patient the technological chance of doing an online consultation without sacrificing the comfort of their home. Client satisfaction will be much improved and you will also improve your economic performance and life quality.

You can contact us directly on the chat or you can send us an email to [email protected]. You will be pleased to help you and answer all your questions and doubts.